You must contact us prior to return for return instructions. gem identification report), within 14 days of delivery and accompanied by the original invoice. Loose Sapphires Loose sapphires will be accepted by Deliqa Gems for refund or exchange (excluding any shipping charges and taxes) only from the purchaser identified on the invoice and only if returned in original condition along with supporting documents (i.e. Please ensure that your jewellery is insured against any loss or damage following delivery. If the item is faulty or the design differs to original concept, we will work with you to make changes until you are satisfied. Please contact us immediately after receiving and we will examine and repair within a reasonable time frame. Deposit is non-refundable.Īny design changes after confirming original concept will be quoted and invoiced in addition to the original quote.Įach item is made with great care. We do not accept return or exchange on jewellery items. Please note that once invoiced, the order cannot be changed or cancelled. Jewellery Items Please note all our jewellery items are made-to-order. Thank you and we will make shipping as convenient as possible for you. Shipping carrier will contact you by phone or email to organise payments due. All shipments are from Australia and please check with your customs for any import restriction. Buyer is responsible for all applicable customs fees, duties and taxes. Unfortunately, we cannot ship to India due to India's customs prohibition.
Legislations are constantly changing and therefore please check with your customs for latest information.Ĭustoms at most countries including US, UK, Singapore, Canada, HK, NZ and most EU countries are straight forward and will not create any delays with your shipment. You may need to sign an import declaration for high value gemstones and jewelry. Specially if customs decide to inspect the content, this can add a considerable delay.ĭue to a free trade agreement between Australia-USA, import into USA is TAX & Duty Free. Please note there are strict customs import restrictions into Asia except Singapore and HK. This is in addition to our production times on made-to-order jewellery items. *Shipping cost for trade/ industry customers will be calculated at the checkout once logged in. International shipping is via Fedex/ TNT. Shipping is on us!* We provide complimentary secure, insured, express shipping on all orders worldwide.Īll shipments are insured to the invoiced value until delivery and will arrive safely.ĭomestic shipping is via Australia Post.
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